Frequently Asked Questions
🔐 Product & Authenticity
Are your Lishi tools genuine and authentic?
Yes — 100%. Every tool sold on Lockpicked is sourced through authorized Original Lishi® distribution channels and is manufactured by Qinhuangdao Lizhiqin Tools Co., Ltd. (秦皇岛李志勤工具有限公司) in Qinhuangdao, China — the original factory.
We physically inspect engraving, packaging, and finish before shipping every tool. Each genuine Lishi tool includes:
- Factory laser engraving
- Anti-glare coated scale
- Original Lishi® security packaging
- A verifiable serial number
Counterfeit Lishi tools are common on platforms like AliExpress, eBay, and Amazon — they lack serial numbers, use inferior materials, and may break mid-use, damaging your reputation as a locksmith. Buying from Lockpicked guarantees authenticity.
→ Learn more about our Authenticity Guarantee
What’s the difference between the main types of Lishi tools?
2-in-1 Pick & Decoder
You insert the tool into the lock, pick the pins/wafer, and simultaneously read the key depths from the built-in scale. One tool does both jobs — the most popular and versatile option.
Reader / Key Reader
Reads wafer or pin depths directly from a lock or an existing key, without picking. Faster for decoding but doesn’t help when the lock is closed.
Motorbike Tools
Specialized tools designed for motorcycle lock cylinders. Many motorbike tools also include locking point/lever identification alongside decoding.
Tools for Specific Systems
We carry tools for residential (Kwikset, Schlage), automotive (GM, Chrysler, Ford, Toyota, BMW, VW, and more), commercial (BEST SFIC), and specialty locks (mailbox, safe, display cabinet).
I can’t find the exact tool I need. Can you help?
Absolutely. Original Lishi produces hundreds of tool profiles across hundreds of keyways. If you don’t see what you need on our site, contact us with your vehicle/make/model or lock details and we’ll check availability with our distributors.
Do Lishi tools handle spool pins and security pins?
Yes, many do. Models like the Lishi AM5 (American Lock padlocks) and the BE2 series (BEST SFIC cylinders) are engineered specifically to handle security and spool pins.
Not all Lishi tools handle spool pins — it depends on the keyway and pin configuration. Check the product description or contact us with your specific lock details for a recommendation.
How do I maintain and care for my Lishi tools?
- Keep tools clean and lightly lubricated (use a light lock oil, not WD-40)
- Store in a Lishi case or tool roll — never loose in a toolbox
- Avoid dropping or bending the pick tip — this is the most fragile part
- Clean the anti-glare scale area with a microfiber cloth
- Don’t force the tool — if it doesn’t go in smoothly, check the keyway
🚗 Key Programming Tools
Are your key programming tools genuine?
We source key programming tools from authorized distributors of reputable manufacturers. Each tool includes factory markings, packaging, and verification. If a tool includes a serial number, it can be verified for authenticity.
Do I need authorization to use key programmers?
Yes — critical legal notice: Key programmers, transponder tools, and any device capable of copying, cloning, or programming vehicle keys must only be used on vehicles you own or have explicit, written authorization to service.
Unauthorized duplication of vehicle keys may violate criminal statutes in many jurisdictions — including theft, fraud, and motor vehicle tampering laws. You are solely responsible for verifying that your use of key programming tools complies with all applicable laws in your jurisdiction.
📦 Ordering & Payment
Do I need to be a licensed locksmith to buy from Lockpicked?
Our tools are professional-grade locksmith instruments, and we recommend they be used by licensed professionals. However, we do not require license verification at checkout. We trust our customers to use these tools responsibly and in compliance with their local laws.
You must be at least 18 years of age to purchase from this Site.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods. Payment information is processed securely through our PCI-compliant payment partners.
All prices are displayed in US Dollars (USD).
Do you offer wholesale or bulk pricing?
Yes! If you’re ordering 10 or more tools for your shop, team, or educational institution, contact us for volume pricing. We’re happy to work with locksmith businesses.
Can I modify or cancel my order after placing it?
We may be able to modify or cancel your order if it hasn’t shipped yet. Contact us immediately with your order number. Once an order has shipped, modifications or cancellations are no longer possible.
Do you sell gift cards?
We do not offer gift cards at this time. If you’re interested in purchasing Lishi tools as a gift, you can place an order and ship it directly to the recipient.
🌍 Shipping
Where do you ship from and which carrier do you use?
We ship worldwide from our fulfillment center in Yiwu, Zhejiang Province, China via Yanwen Express, a trusted international e-commerce logistics carrier with proven reliability and end-to-end tracking.
How long does shipping take?
Shipping times are estimated transit times from Yiwu, China to your doorstep (business days only — weekends and holidays not included):
| Region | Estimated Delivery |
|---|---|
| North America (USA & Canada) | 7–15 business days |
| United Kingdom | 5–12 business days |
| Germany | 5–12 business days |
| France | 8–12 business days |
| Italy | 10–12 business days |
| Spain | 7–12 business days |
| Australia | 8–15 business days |
| New Zealand | 8–15 business days |
| Singapore | 7–14 business days |
| Denmark | 8–15 business days |
| Israel | 8–15 business days |
| United Arab Emirates | 8–15 business days |
*Peak season (Chinese New Year, Black Friday, Christmas): delays of 3–5 additional business days may occur.*
Do you ship to PO boxes?
We do not ship to PO boxes. All orders must be delivered to a verifiable street address (residential or commercial). Our carriers require physical addresses for international customs documentation and delivery confirmation.
If you don’t have a street address, consider shipping to a nearby friend, family member, or freight forwarding service with a real address. Contact us before placing your order for help.
How much does shipping cost?
We currently offer two shipping options at checkout:
- Free Shipping — Economy untracked delivery at no cost. Delivery times are longer and no tracking is available.
- Tracked Shipping via Yanwen Express — Economy service with full tracking. A small fee is charged based on your package weight and destination country.
All available shipping methods with exact pricing are shown on the Order Summary page at checkout, before you complete payment. No surprises.
We also run occasional free shipping promotions and exclusive discount codes. Subscribe to our newsletter or follow us on social media to catch the next deal.
Is there express shipping?
Currently we ship via Yanwen Express international economy service, which offers the best balance of speed and cost. DHL or FedEx express shipping is available upon request — contact us for a custom quote based on your country and items.
How do I track my order?
Every order includes full tracking. Once shipped, you’ll receive a shipping notification with your tracking number via email. Track directly through:
- Your shipping confirmation email
- The Yanwen Express tracking portal
International tracking may show gaps between carrier handoffs — this is normal. If your tracking hasn’t updated in 7 or more business days, contact us and we’ll investigate with the carrier.
Will I pay customs fees or import duties?
Yes — possibly. Customs duties, import taxes, VAT, and brokerage fees are the buyer’s responsibility. These charges vary by country and are set by your local customs authority. We cannot predict or pre-pay these fees.
We recommend checking with your local customs office before placing an order. We declare all shipments accurately and honestly — falsifying customs declarations is illegal.
Can I change my shipping address after placing an order?
We may be able to update your address if the order hasn’t shipped yet. Contact us immediately with your order number and the corrected address. Once an order is shipped, address changes are not possible.
My tracking says “delivered” but I didn’t receive my package. What should I do?
First check with neighbors, building management, or your local post office — tracking sometimes shows as delivered before the package physically arrives. If you still can’t find it after 3 business days, contact us and we’ll open an investigation with the carrier.
My package was held at customs. What happens?
Customs holds are the buyer’s responsibility. We provide accurate declarations for all shipments. If your package is held, contact your local customs office for next steps — you may need to provide additional documentation or pay outstanding fees before release.
My tracking hasn’t updated in a week. Is my package lost?
Not necessarily. International tracking often has gaps between carrier handoffs. However, if your tracking hasn’t updated in 7+ business days, contact us — we’ll investigate with Yanwen Express on your behalf.
↩️ Returns & Refunds
What is your return policy?
You have 30 days from the date you receive your order to request a return.
Eligible for return:
- Tools that are unused (not inserted into any lock)
- In original packaging with all included accessories
- With proof of purchase (order number)
Not eligible for return:
- Tools that have been used (inserted into a lock, even once)
- Items with broken or removed packaging seals
- Clearance or final-sale items (marked as such at purchase)
- Tools with a bent, broken, or visibly damaged picking tip
⚠️ Lishi Tools are precision instruments. Even a single insertion into a lock can affect the tool’s accuracy. If the picking tip is bent or broken in use, the tool is not eligible for return or replacement.
→ Full Returns & Refunds Policy
How do I start a return?
- Email us at hello@lockpicked.com with your order number, the item(s) to return, and the reason for return
- We respond within 24 hours with return instructions and the return address
- Pack the item securely in its original packaging
- Ship back using a trackable and insured shipping method
- Keep your tracking number — we are not responsible for packages we never receive
What are your refund options?
If your return is approved:
- Refunds are issued to your original payment method
- Refund processing time: 5–7 business days after approval
- Your bank may take an additional 3–7 business days to reflect the refund
Restocking fee:
- A 20% restocking fee applies to non-defective returns
- No restocking fee if the item arrived defective or we shipped the wrong product — we’ll issue a full refund or send a replacement
Return shipping:
- Buyer’s responsibility unless the return is due to our error (defective or wrong item)
- We provide a prepaid return label when we cover the return shipping
What if my tool arrived damaged or defective?
Contact us within 7 days of delivery with clear photos of the damage. We’ll respond within 24 hours with a resolution:
- 🔄 Free replacement — we ship a new tool at no cost to you
- 💰 Full refund — including a prepaid return label
No restocking fee, no return shipping charge. The damage is on us.
What if I received the wrong item?
Contact us immediately with photos of the item you received. We’ll:
- Ship the correct item right away
- Provide a prepaid return label for the wrong item
- Apply no restocking fee
Can I exchange for a different model?
Yes. Contact us with your order number and the model you want instead. We’ll confirm availability, then:
- Return the original tool (unused, in original packaging)
- Once we receive and inspect it, we ship the replacement
Return shipping for exchanges is the buyer’s responsibility unless the original item was defective or incorrect.
What happens if my return package is lost in transit?
We are not responsible for packages lost in transit back to us. Always use a trackable and insured shipping method when returning items, and keep your tracking number until the package is confirmed received.
I haven’t received my refund yet. What should I do?
- Check your bank account or payment provider first — refunds take 3–7 business days to appear
- Contact your credit card company or bank — there may be a posting delay on their end
- If you still haven’t received it after 14 business days, contact us at hello@lockpicked.com
What if my package was returned due to an incorrect address?
We’ll contact you to arrange re-shipment, but additional shipping fees will apply. Always double-check your address before placing your order.
🔒 Privacy & Data
Do you sell my personal information?
No. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
What personal information do you collect?
We collect only what is necessary to process your order and provide customer support:
- Identity info: name, email, phone number
- Shipping/billing address
- Transaction info: order history, purchase details, payment method
- Account credentials: password (stored in encrypted form)
- Technical info: IP address, browser type, device type (via cookies)
How can I access, correct, or delete my data?
Under GDPR, CCPA, and other data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your data (“right to be forgotten”)
- Object to certain processing
- Withdraw consent from marketing emails
To exercise any of these rights, email us at hello@lockpicked.com with “Data Request” in the subject line.
How do I unsubscribe from marketing emails?
Click the “Unsubscribe” link in any marketing email we send, or email us at hello@lockpicked.com with “Unsubscribe” in the subject line.
Do you use cookies?
Yes — we use cookies for site functionality, analytics (Google Analytics), and marketing. You can manage or disable cookies through your browser settings. See our Privacy Policy for full details.
Where is my data stored?
Our primary operations are based in Yiwu, Zhejiang Province, China. If you access the site from outside China, your personal information may be transferred to and processed in China. By using the site, you consent to such transfers.
📋 Terms & Conditions
What are your Terms and Conditions?
Our Terms and Conditions cover your rights and responsibilities as a customer — including eligibility, product descriptions, pricing, liability limits, and dispute resolution.
Key points:
- 18+ age restriction — you must be 18 or older to purchase
- Lawful use only — all tools must be used legally; we are not liable for illegal use
- Liability cap — our maximum liability equals your purchase price
- Governing law — PRC law, with exclusive jurisdiction in Yiwu, Zhejiang courts
What happens if customs seizes my order?
Orders seized by customs due to import restrictions are the buyer’s responsibility. We accurately declare all shipments and will not falsify customs documentation. No refunds will be issued for orders confiscated by customs. Check your local regulations before ordering.
Do you accept returns on custom or special-order tools?
Custom or special-order items are subject to the same 30-day unused-in-original-packaging policy. However, availability of specific models for exchange may be limited — contact us before ordering for guidance.
🛡️ Anti-Counterfeiting
How can I tell if a Lishi tool is fake?
Counterfeit Lishi tools are common on AliExpress, eBay, and Amazon. Genuine Lishi tools have:
- Factory laser engraving with a verifiable serial number
- Anti-glare coated reading scale
- Original Lishi® security packaging
- Specific weight, balance, and finish matching factory specs
Fake tools typically: lack serial numbers, have cheap plastic construction, inaccurate scale readings, and may break during use — potentially damaging locks and your professional reputation.
Only buy from lockpicked.com or our authorized partners.
What if I suspect I received a counterfeit?
Contact us immediately with photos. If you received a counterfeit from us (extremely unlikely but zero-tolerance policy), we’ll issue a full refund plus a free genuine replacement. We also actively monitor and report infringing listings — if you see a counterfeit seller, report it to hello@lockpicked.com.
🆘 General
Do you ship worldwide?
Yes. We ship worldwide via Yanwen Express to over 200 countries via Yanwen Express. If your country is not listed or you’re unsure, contact us with your location.
What are your processing times?
Orders are processed within 1–3 business days after payment confirmation (not including weekends or public holidays). You’ll receive a confirmation email when your order is placed, and a shipping notification with tracking once it leaves our warehouse.
How do I contact you?
📧 Email: hello@lockpicked.com — typically responds within 24 hours
📱 Phone: +86 188-9162-2832
📍 Address: Yiwu, Zhejiang Province, People’s Republic of China
My question isn’t listed here. What should I do?
Contact us — a real person who knows Lishi tools will reply within 24 hours.
*Lockpicked — 100% Original Lishi® Tools, Shipped Worldwide*