Privacy Policy
Effective date: May 15, 2026
At Lockpicked (“we,” “us,” “our,” or the “Company”), we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit lockpicked.com (the “Site”) and purchase products from us.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the Site, place an order, subscribe to our newsletter, fill out a contact form, or communicate with us. The types of personal information we may collect include:
- Identity information: name, username, email address, phone number
- Shipping and billing address
- Transaction information: order history, purchase details, payment method (we do not store full payment card details)
- Account credentials: password (stored in encrypted form)
- Communications: messages, inquiries, and support tickets you submit to us
We also automatically collect certain technical information whenever you access and use the Site:
- Device information: IP address, browser type and version, operating system, device type
- Usage data: pages visited, time spent, referring URLs, click patterns
- Log data: server access logs, timestamps, session IDs, error reports
This technical information is collected via cookies, web beacons, and similar technologies. See the Cookie Policy section below for details.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Order fulfillment — process your orders, arrange shipping, and send order confirmations | Contract performance |
| Account management — create and manage your account, authenticate your identity, and provide customer support | Contract performance |
| Communication — respond to your inquiries and send transactional emails | Contract performance |
| Marketing communications — send promotional emails, newsletter content, and discount offers | Your consent (opt-in, withdraw anytime by clicking “unsubscribe”) |
| Website improvement — analyze how users interact with our Site and improve the user experience | Legitimate interest |
| Security and fraud prevention — detect, prevent, and respond to fraud and abuse of the Site | Legitimate interest |
| Legal compliance — comply with applicable laws, regulations, and lawful requests | Legal obligation |
We will not use your personal information for any purpose outside those described in this policy without your consent.
3. Disclosure of Your Information
We do not sell or rent your personal information to third parties for their own marketing purposes. We may share your information only as follows:
- Service providers and business partners: third-party companies that perform services on our behalf — including payment processors (PayPal), shipping and logistics providers (Yanwen Express), email delivery services, customer support platforms, and web analytics providers (Google Analytics). They have access to your data solely to perform their services and are contractually required to protect your data.
- Legal authorities: when required by law, legal process, or a lawful request from government authorities, including to protect our property, legal rights, or the safety of others.
- Business transfers: in connection with a merger, acquisition, reorganization, bankruptcy, or similar corporate event. We will notify you via the Site or email if such a transfer changes this Privacy Policy.
4. Cookie Policy
We use cookies and similar tracking technologies to enhance your browsing experience, analyze Site usage, and support our marketing efforts. The types of cookies we use include:
- Strictly necessary cookies: required for the Site to function (such as session management and cart); cannot be disabled.
- Functional cookies: remember your preferences (language, currency, login status) to provide a personalized experience.
- Analytical and performance cookies: collect usage information so we can improve performance and content. These include Google Analytics.
- Marketing cookies: track activity across websites to deliver relevant advertisements.
How to control cookies: You can control or disable cookies through your browser settings. Disabling certain cookies may affect Site functionality. For managing cookies, visit allaboutcookies.org. You can also manage non-essential cookies directly from our Cookie Preferences panel.
5. Data Security
We implement technical, administrative, and physical security measures designed to protect your personal information — including TLS encryption in transit, secure password storage, and restricted access on a need-to-know basis.
No method of transmission over the Internet or electronic storage is completely secure. While we make every effort to protect your data, we cannot guarantee absolute security. You are responsible for keeping your account credentials secure.
6. Your Rights
Depending on your jurisdiction and applicable data protection laws, you may have the following rights:
- Right of access: request a copy of the personal information we hold about you
- Right to rectification: request correction of inaccurate or incomplete information
- Right to erasure (“right to be forgotten”): request deletion of your personal information, subject to legal exceptions
- Right to restrict processing: request we cease certain processing activities, subject to legal exceptions
- Right to data portability: request transfer of your data in a structured, machine-readable format, where technically feasible
- Right to object: object to processing based on our legitimate interests or for direct marketing purposes
- Right to withdraw consent: withdraw consent you have given us at any time by contacting us or clicking “unsubscribe” in any marketing email
To exercise any of these rights, contact us at hello@lockpicked.com. We will respond within the statutory timeframe applicable in your jurisdiction (generally within 30 days of receiving a verifiable request) and may require additional information to verify your identity.
For California Residents
Under the California Consumer Privacy Act (CCPA), you have the right to know, access, delete, and opt out of the sale of personal information. We do not and have not sold personal information to third parties in the preceding 12 months. You may also opt out of marketing communications at any time by contacting us at hello@lockpicked.com with “CCPA Opt Out” in the subject line, or by clicking “unsubscribe” in any promotional email.
For European Economic Area (EEA) and Swiss Residents
We comply with the General Data Protection Regulation (GDPR). Our legal bases for processing personal data are described in Section 2 above. You have the right to lodge a complaint with your relevant supervisory authority if you believe your data protection rights have been violated.
Our data controller is: Lockpicked, Yiwu, Zhejiang Province, People’s Republic of China. Contact: hello@lockpicked.com.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, and reporting requirements.
- Order and transaction data: retained for as long as required by applicable financial and tax legislation governing international commerce (typically a minimum of 3–7 years, depending on jurisdiction)
- Account data: retained for as long as your account remains active
You may request deletion of your account data at any time by emailing us, subject to applicable legal retention obligations.
8. Children’s Privacy
Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such data has been collected, we will delete it promptly. Please contact us immediately at hello@lockpicked.com if you believe we have collected information from a child under 13.
9. Third-Party Links and Services
Our Site may contain links to third-party websites or services (including social media platforms, payment processors, and shipping carrier tracking tools). This Privacy Policy applies only to information collected through our Site. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of each site you visit.
10. International Data Transfers
Our primary business operations are based in the People’s Republic of China. If you access the Site from outside China, your personal information may be transferred to and processed in China and other countries where our service providers reside, which may have different data protection laws. By using the Site you consent to such transfers. Where required by applicable law, we implement appropriate safeguards (such as standard contractual clauses) for international data transfers.
11. Changes to This Privacy Policy
We may update or modify this Privacy Policy at any time. Material changes will be announced on the Site with an updated “Effective date”. Your continued use of the Site after changes are posted constitutes your acceptance of those changes. We encourage you to review this policy periodically.
12. Contact Us
For questions, concerns, or data requests regarding this Privacy Policy:
- Email: hello@lockpicked.com
- Phone: +86 188-9162-2832
- Address: Yiwu, Zhejiang Province, People’s Republic of China
Lockpicked — 100% Original Lishi Tools, Direct from the Manufacturer.